Privacy Policy
How we collect, use, and protect your personal information
Last Updated: February 2026
1. Introduction
Elpis Care ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the NDIS Practice Standards regarding the handling of personal and sensitive information.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name, address, and contact details
- Date of birth and gender
- NDIS participant number and plan details
- Emergency contact information
- Employment and education history (for job applicants)
Sensitive Information
- Health information and disability details
- Medical history and current health conditions
- Support needs and care plans
- Information about your goals and preferences
Technical Information
- IP address and browser type
- Device information
- Website usage data and cookies
3. How We Collect Information
We collect information through:
- Direct interactions (forms, phone calls, emails, meetings)
- Referrals from healthcare providers, support coordinators, or family members
- NDIS and other government agencies (with consent)
- Automated technologies on our website
4. How We Use Your Information
We use your personal information to:
- Provide NDIS supports and services
- Develop and review your support plan
- Communicate with you about your services
- Process payments and manage invoicing
- Meet our legal and regulatory obligations
- Improve our services and website
- Respond to enquiries and feedback
- Process job applications
5. Disclosure of Information
We may share your information with:
- The NDIA and NDIS Quality and Safeguards Commission
- Healthcare providers involved in your care (with consent)
- Support coordinators and plan managers
- Emergency services when necessary
- Government agencies as required by law
- Our staff and contractors who need access to provide services
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access, modification, or disclosure
- Misuse, interference, or loss
Our security measures include:
- Secure storage of physical records
- Password protection and encryption of digital records
- Staff training on privacy and confidentiality
- Regular review of security practices
7. Your Rights
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain uses of your information
- Make a complaint about our handling of your information
8. Access and Correction
To access or correct your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe. In some cases, we may need to verify your identity before providing access.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Complaints
If you have concerns about how we have handled your personal information, please contact us first to discuss your concerns. If you are not satisfied with our response, you may lodge a complaint with:
- The Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
- The NDIS Quality and Safeguards Commission - www.ndiscommission.gov.au
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Elpis Care
Phone: 0485 508 443
Email: admin@elpiscare.com.au